Quotes and Quotations

Memorable Quotes and quotations from Philip Crosby

Philip Crosby


Philip Crosby - Reflections on Quality
- Successful people breed success.

Philip Crosby - Reflections on Quality
- In a true zero-defects approach, there are no unimportant items.

Philip Crosby - Reflections on Quality
- Change should be a friend. It should happen by plan, not by accident.

Philip Crosby - Reflections on Quality
- Slowness to change usually means fear of the new.

Philip Crosby - Reflections on Quality
- The great discoveries are usually obvious.

Philip Crosby - Reflections on Quality
- Selecting the right person for the right job is the largest part of coaching.

Philip Crosby - Reflections on Quality
- Quality has to be caused, not controlled.

Philip Crosby - Reflections on Quality
- Making a wrong decision is understandable. Refusing to search continually for learning is not.

Philip Crosby - Reflections on Quality
- We can spend our whole lives underachieving.

Philip Crosby - Reflections on Quality
- Being convinced one knows the whole story is the surest way to fail.

Philip Crosby - Reflections on Quality
- You have to lead people gently toward what they already know is right.

Philip Crosby - Reflections on Quality
- Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Philip Crosby - Reflections on Quality
- Quality has to be caused, not controlled.

Philip Crosby - Reflections on Quality
- Just being honest is not enough. The essential ingredient is executive integrity.

Philip Crosby - Reflections on Quality
- Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

Philip Crosby - Reflections on Quality
- If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Philip Crosby - Reflections on Quality
- Eliminating what is not wanted or needed is profitable in itself.

Philip Crosby - Reflections on Quality
- You have to lead people gently toward what they already know is right.