Memorable Quotes and quotations from Philip CrosbyPhilip CrosbyPhilip Crosby - Reflections on Quality - Eliminating what is not wanted or needed is profitable in itself. Philip Crosby - Reflections on Quality - You have to lead people gently toward what they already know is right. Philip Crosby - Reflections on Quality - Just being honest is not enough. The essential ingredient is executive integrity. Philip Crosby - Reflections on Quality - Making a wrong decision is understandable. Refusing to search continually for learning is not. Philip Crosby - Reflections on Quality - Very few of the great leaders ever get through their careers without failing, sometimes dramatically. Philip Crosby - Reflections on Quality - Selecting the right person for the right job is the largest part of coaching. Philip Crosby - Reflections on Quality - Change should be a friend. It should happen by plan, not by accident. Philip Crosby - Reflections on Quality - Slowness to change usually means fear of the new. Philip Crosby - Reflections on Quality - The great discoveries are usually obvious. Philip Crosby - Reflections on Quality - If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. Philip Crosby - Reflections on Quality - Quality has to be caused, not controlled. Philip Crosby - Reflections on Quality - You have to lead people gently toward what they already know is right. Philip Crosby - Reflections on Quality - Successful people breed success. Philip Crosby - Reflections on Quality - Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Philip Crosby - Reflections on Quality - We can spend our whole lives underachieving. Philip Crosby - Reflections on Quality - Being convinced one knows the whole story is the surest way to fail. Philip Crosby - Reflections on Quality - Quality has to be caused, not controlled. Philip Crosby - Reflections on Quality - In a true zero-defects approach, there are no unimportant items. |
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